Frequently Asked Questions

We are based in Australia.

All orders are dispatched from Adelaide, South Australia!

Please note for pre-order items, the shipping date will be provided in the description of the item.

Once your order is received, we aim to dispatch your order within 3 business days.

The estimated shipping time will be displayed once you have entered your shipping details at checkout.

You will receive a confirmation email with tracking details once your order has been sent.

Yes we do! Make sure to check the international rates for your country calculated at checkout 😊

If your country is not available on checkout, get in touch with our team and we will arrange shipping for your country!

We are unable to determine whether there will be import duties or customs fees. This is dependent on the country and their import laws.

If you are concerned about import duties, we would advise you contact your local customs office for more information about their specific import laws and whether there are any additional fees.

We do our best to dispatch your order as fast as possible.

If you would like to cancel your order, please contact us immediately.

We will attempt to cancel your order before it is dispatched, however this is not guaranteed.

We have a 14 day return policy once you receive your package.

If you would like to return your order, please visit our refund policy.

Spot clean only with soap and water. Do not put in the washing machine or dryer.

Please do not put me in the washine machine!

I have a waterproof coating that will wash off if placed in the washing machine.

Spot clean only with soap and water.